Privacy Policy

Granite Lane Privacy Policy

Granite Lane may offer customers the option to receive marketing and transactional communications via email and text message (SMS).

By subscribing or opting in, you consent to receive communications relating to:

●        Promotions, offers, and product updates

●        Order confirmations and delivery notifications

●        Invitations to showroom events, warehouse sales, and interiors events

●        Abandoned cart reminders

Consent to receive marketing communications is not a condition of purchase.

Collection & Use of Information

When you provide your email address and/or phone number, we collect and use this information too.

●        Provide order and delivery updates

●        Send marketing and promotional communications via email and SMS

●        Improve our services and customer experience

Your personal information will only be used for the purposes outlined above.

Abandoned Cart Tracking

Granite Lane’s website uses cookies and similar technologies to track items you place in your shopping cart, including when a cart has been abandoned.

This information may be used to send reminder messages via email and/or SMS.

"Granite Lane's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message and/or email."

Third-Party Data Sharing

We may share your personal information with trusted service providers who assist in operating our business, such as eCommerce platforms, marketing platforms (including Klaviyo), and delivery partners.

 However:

"Text messaging originator opt-in data and consent will not be shared with any third parties."

We do not sell your personal information.

Location Data

We may collect general location information (such as IP address) to improve website functionality and user experience. We do not use precise location tracking for SMS/Email marketing purposes.

Opting Out

You can opt out of marketing communications at any time by:

●        Clicking unsubscribe in any email

●        Replying STOP to any SMS

●        Contacting us at 📧 hello@granitelane.com.au

Data Security

We take reasonable steps to protect your personal information, including marketing data, from misuse, interference, loss, and unauthorised access.

 Updates

Granite Lane may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.