Returns
FULL PRICE
If you are not completely satisfied with your purchase we are happy to offer a full 30 day refund on all full priced, in-stock online orders paid by Credit Card or PayPal. All returned goods must be unused, in original packaging and in saleable condition. For all purchases using Afterpay please note there will be a 6% administration charge on any returns.
- Please email us at hello@granitelane.com.au to let us know your product is on its way back. Please include your name, details of the reason for the return and confirm if you would prefer a replacement, credit note or refund.
- 'Pre-Order' items are ordered in especially for you and we are unable to offer a 'change of mind' refund or exchange on these items.
- We are not responsible for costs associated with return shipping
- Please inspect your purchase and report any damages within 7 days of delivery.
- We recommend you send your goods back using a trackable delivery service as we do not accept responsibility for items lost in transit.
- Please return your parcel to:
Granite Lane Homewares Pty Ltd
Unit 6, 408 Scarborough Beach Road
Osborne Park
WA6017
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
SALE
- Discount will be automatically applied at checkout—no code needed.
- This sale does not include Artwork, Satara, Uniqwa Collections, Ethnicraft, Sketch and selected WA Made items.
- We are unable to backdate this offer to existing orders.
- 'Pre-Order' items are ordered specifically for you, and we are unable to offer a 'change of mind' refund or exchange on these items. This extends to our pre-order rugs, GlobeWest, Warranbrooke mirrors, and WA Made Furniture.
- No refunds or exchanges for items purchased during the sale
Mirrors:
- If you wish to initiate a refund or exchange for your mirror, please ensure that the mirror has not been hung or installed before returning it and that it is still in its original packaging. This will allow us to process your request smoothly and efficiently.
WA Made Furniture:
- Our locally made furniture has a lead time of 4-12 weeks, depending on your selection and material, from the date your order is placed.
- Our locally made furniture is a pre-order item as they are made especially made for you. Changes cannot be made after your deposit has been paid, and we are unable to offer a change of mind refund.
GlobeWest Sale Terms & Conditions:
- As the main retailer for Globewest in Perth we have access to their entire collection. Please note this is a pre-order item and lead times will apply.
- Please note, as our GlobeWest items are pre-sale, we are unable to return and refund your items, should you change your mind.
- We offer free delivery in Perth metro regions (10km from the city centre) for GlobeWest orders over 15K
Small print:
- AfterPay orders will be refunded via direct deposit to your bank account, minus the administration charge.
- Refunds will be credited against your original method of payment (excluding AfterPay orders), excluding any postage & delivery charges.
- Several types of goods are exempt from being returned. These include: pre-order items, gift cards, sale and some health and personal care items.
- To complete your return, we require a receipt or proof of purchase and for you to send your purchase back to 'Granite Lane' (not the designer).
- Only full priced items may be refunded. Items purchased on sale or using a discount code are final and cannot be returned or refunded.
- Please note 'Pre-Order' items are ordered in especially for you and we are unable to offer a 'change of mind' refund on these items.
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@granitelane.com.au and send your item to our store Granite Lane, 6/408 Scarborough Beach Road, Osborne Park, WA6017
- Gifts - If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, we recommend you should consider using a trackable shipping service or purchasing shipping insurance.
